Define the workflow
Map how information should move from incoming correspondence into a prepared case.
AI consulting · Process design · MVP delivery
Customer service AI automation
Taking a financial-services correspondence process from solution architecture into a delivered MVP.
- Contribution
- Architecture & MVP development
- Period
- April–May 2026
- Status
- MVP delivered
Customer service AI automationMVP delivered
Incoming correspondence
AI-assisted processing
Case preparation & human review
From correspondence to a working MVP.
The intended workflow connects incoming email, topic classification, extraction from messages and attachments, CRM handling, case preparation, and client responses—with human oversight.
My contribution
I developed the solution architecture, a Czech stakeholder one-pager, and a presentation, then created and delivered an MVP using LangGraph, Make, and Supabase.
Make the proposal understandable
Prepare architecture and stakeholder materials to explain the proposed solution.
Build a bounded first version
Deliver an MVP with human oversight as a design requirement. The proposed end-to-end workflow describes the target scope, not a claim that every stage is production-ready.
MVP delivered
Delivered an MVP following architecture and stakeholder preparation. The workflow above shows the proposed scope; this was not a production deployment.